Bus Fare Refund Begins

19 Dec

SINGAPORE : Saturday is the first day commuters can start getting their refunds if they had been overcharged due to distance errors between bus stops.

As at 3pm, a total of S$3,000 was refunded to some 9,600 cards.

Commuters were overcharged some S$300,000 since distance-based fares were introduced in July.

Commuters can get their refunds at any TransitLink Add Value Machine, by placing their CEPAS card on the card reader and selecting the “Bus Stop Distance Refund” icon on the screen.

But some commuters are unaware it is this easy.

One commuter, Teresa Chan, said: “If there are some flyers going around, they have to let us know what it is all about, where to go and what to do. I think that would be very useful.”

Some commuters were baffled by the amount they got back.

26-year-old Pau Chun Chun, who takes bus number 36, which has the second highest distance errors between bus stops, got 34 cents back in her CEPAS card.

She takes the service about three times a week.

She said: “I expected a few dollars in refund…Given the frequency I travel, I only got 30 cents plus. I am not sure about how they calculate the refund. But I just take it. “

Commuters can also approach the TransitLink Ticket Officer to check and credit the total eligible refund amount into their CEPAS cards.

Commuters can check for refund eligibility via telephone hotlines (1800 2255 663 and 1800 2255 582) or the

Channel News Asia


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